GP Practices
The Primary Care Productivity PlatformMedflow brings compliance, workforce, governance, actions and day-to-day operational activity together so practice teams can spend less time managing disconnected processes and more time focusing on what needs attention.
Designed around the realities of primary care, Medflow helps practice managers and clinical teams maintain oversight across assurance, staff requirements and operational responsibilities.
The reality of general practice
Practice teams are responsible for clinical services, workforce requirements, governance, compliance and day-to-day operations. When those responsibilities are spread across spreadsheets, folders, email and separate systems, maintaining oversight becomes harder.
Policies, evidence, audits, complaints, incidents and safeguarding often need to be reviewed across different processes and records.
Training, checks, appraisal, absence and staff records require ongoing attention across the practice.
Operational actions can sit across meetings, audits, incidents and reviews with different owners and deadlines.
Practice teams spend time bringing information together simply to understand what needs attention next.
One practice view
Medflow connects the operational areas that practice teams need to oversee every day without removing local ownership or professional responsibility.
Medflow Assure
Medflow Assure helps practices organise assurance activity, evidence, governance and actions around the responsibilities they need to maintain throughout the year.
Organise assurance activity around the current CQC Single Assessment Framework and Quality Statements.
Keep relevant policies, supporting evidence and review requirements organised.
Maintain visibility of incidents, complaints, safeguarding and governance activity.
Track follow-up actions, ownership and learning across assurance activity.
Medflow Workforce
Medflow Workforce brings staff checks, training, appraisal, absence and workforce records into a clearer practice-level view.
Maintain visibility of DBS, right-to-work and other relevant workforce requirements.
See mandatory training completion, upcoming requirements and overdue activity.
Track relevant appraisal and development activity across staff.
See relevant absence and workforce availability alongside day-to-day staffing requirements.
Actions
Actions can originate from governance meetings, audits, complaints, incidents, workforce reviews and other practice activity. Medflow helps keep ownership, deadlines and progress visible.
Assign responsibility to the appropriate person or team.
Keep upcoming and overdue actions visible.
Track follow-up through to completion and maintain visibility of what remains open.
Safety & governance
Bring incidents, complaints, safeguarding, significant events and related actions into a structured operational view.
Clinical correspondence
Medflow iComms is being developed to support AI-assisted clinical correspondence while healthcare professionals remain responsible for review, verification and approval.
MIKI can support the preparation of structured draft correspondence from the information available within the workflow.
Healthcare professionals review and amend correspondence before approval.
Professional approval remains required before correspondence is finalised.
Practice oversight
Bring assurance, workforce, actions and operational priorities into one practice-level view.
Implementation
Implementation should help the practice move into Medflow in a controlled way while maintaining clarity over existing records, responsibilities and workflows.
Understand the practice structure, responsibilities and current workflows.
Set up the practice, users, roles and relevant Medflow modules.
Bring agreed records and information into Medflow through the approved migration process.
Support practice teams with role-appropriate onboarding and product guidance.
Move into day-to-day use with agreed responsibilities and ongoing support.
Frontline validation
Medflow uses structured frontline feedback to review how workflows perform in day-to-day practice and to inform product development.
Medflow’s early-adopter approach is designed to gather structured feedback from healthcare and operational teams across primary care and use that feedback to refine workflows, usability and product priorities.
AI with a practical purpose
Medflow applies AI where it can help organise information, support drafting and surface what may need attention. Healthcare professionals remain responsible for decisions, clinical judgement and actions that require human expertise.
Medflow is developed around the security, information-governance and clinical-safety requirements expected of healthcare technology.
Control
Implemented / Ongoing
Personal data is processed within Medflow's UK GDPR and data-protection governance framework.
Control
Implemented
Customer platform data is hosted within approved UK cloud infrastructure.
Assessment
Standards Met
Medflow has published its Data Security and Protection Toolkit assessment with a Standards Met status.
Verify this statusCertification
In Progress
Medflow is currently preparing for Cyber Essentials Plus certification as part of our ongoing cybersecurity assurance programme.
Certification
Planned
Our information-security controls and governance are being developed with ISO 27001 principles in mind. Formal certification is planned as Medflow progresses through its assurance roadmap.
Assessment
In Progress
Medflow is progressing its assessment against the NHS Digital Technology Assessment Criteria as part of our wider NHS assurance pathway.
Process
In Progress
Clinical risk management is embedded within our product development lifecycle in line with DCB0129, supported by our Clinical Safety Officer.
GP Practices
Explore how Medflow can bring assurance, workforce, actions and operational priorities into a clearer day-to-day practice view.
