Medflow iComms
In DevelopmentMedflow iComms is being developed to help healthcare teams draft, review and manage clinical correspondence more efficiently while keeping healthcare professionals responsible for the final content.
MIKI assists with organising information and preparing draft correspondence. Healthcare professionals review, amend and approve the content before it is finalised.
Medflow iComms is being designed to reduce repetitive correspondence work while maintaining the professional review, judgement and accountability required in clinical communication.
Bring the information required for correspondence into a clearer drafting workflow.
Use MIKI to support the preparation of clear draft correspondence from the information available.
Healthcare professionals review, amend and verify correspondence before it is finalised.
Keep draft, review and approval status visible throughout the correspondence process.
How iComms works
Medflow iComms is being developed around a structured workflow where AI supports drafting, while healthcare professionals remain responsible for review and approval.
Source information
iComms is being designed to bring relevant information into the drafting workflow so healthcare professionals can review the context before correspondence is prepared.
Present relevant information in a clear format before drafting begins.
Keep the source information visible so the professional can check the context alongside the draft.
Maintain visibility of the information used to support the correspondence workflow.
MIKI
MIKI is being designed to help organise information and prepare draft correspondence so healthcare professionals can spend more time reviewing what matters.
Bring relevant information together into a structured drafting context.
Generate a draft for professional review using the approved information available within the workflow.
Support clearer structure and formatting across routine correspondence.
Highlight areas within the draft that may require further professional review.
Human verification
AI assistance does not replace professional accountability. Correspondence must be reviewed, amended where required and approved by an appropriate healthcare professional.
Check the draft against the relevant clinical and operational context.
Make any changes required before the correspondence is approved.
Confirm that the content is appropriate before finalisation.
Record professional approval before the correspondence progresses.
Medflow iComms is being developed to support structured clinical correspondence workflows across primary care.
Audit & traceability
Medflow iComms is being designed to maintain visibility of how correspondence moves from source information through drafting, review and approval.
Maintain visibility of the drafting process and relevant changes.
Record who reviewed or amended the correspondence.
Keep approval state visible before the correspondence is finalised.
Maintain a clear record of key activity across the workflow.
Planned connectivity
Connectivity with primary care clinical systems is planned and remains subject to technical integration, assurance and approval.
Safety by design
Medflow iComms is being developed with clinical safety, information governance and professional accountability considered throughout the correspondence workflow.
Healthcare professionals remain responsible for reviewing and approving correspondence.
Drafting, review and approval stages remain visible and structured.
Key drafting and review activity can be recorded to support traceability.
Data handling is designed around appropriate security and governance requirements.
AI with a practical purpose
MIKI is being developed to help organise information, prepare draft correspondence and surface areas that may require review. Healthcare professionals remain responsible for interpretation, verification and approval.
Product development
Medflow iComms is currently in development. Capabilities, integrations and supported correspondence workflows will be published as they are validated, assured and approved for release.
iComms design partnership
Medflow is working with healthcare professionals and operational teams to understand where AI-assisted correspondence can reduce administrative burden without removing professional judgement or accountability.
Medflow is developed around the security, information-governance and clinical-safety requirements expected of healthcare technology.
Control
Implemented / Ongoing
Personal data is processed within Medflow's UK GDPR and data-protection governance framework.
Control
Implemented
Customer platform data is hosted within approved UK cloud infrastructure.
Assessment
Standards Met
Medflow has published its Data Security and Protection Toolkit assessment with a Standards Met status.
Verify this statusCertification
In Progress
Medflow is currently preparing for Cyber Essentials Plus certification as part of our ongoing cybersecurity assurance programme.
Certification
Planned
Our information-security controls and governance are being developed with ISO 27001 principles in mind. Formal certification is planned as Medflow progresses through its assurance roadmap.
Assessment
In Progress
Medflow is progressing its assessment against the NHS Digital Technology Assessment Criteria as part of our wider NHS assurance pathway.
Process
In Progress
Clinical risk management is embedded within our product development lifecycle in line with DCB0129, supported by our Clinical Safety Officer.
Medflow iComms
In DevelopmentExplore how AI-assisted drafting with human verification could support correspondence workflows across your organisation.
