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A single-site GP practice with 8,200 patients went from spending whole afternoons on policy reviews to finishing them in under an hour after adopting Medflow Assure. The team estimates 150+ hours saved annually and a defensible audit trail for every CQC Quality Statement.
Greensand Surgery is a single-site GP practice in Bedfordshire serving 8,200 patients. Before adopting Medflow Assure, the team maintained 32 policies in a Word/SharePoint setup with manual cross-referencing to the CQC framework. Compliance admin consumed roughly 200 hours per year between the practice manager and the lead nurse, and inspection prep was a multi-week scramble.
Medflow Assure was rolled out over a two-week onboarding period. The existing 32 policies were imported and mapped to Quality Statements as part of onboarding, so the team started with a fully populated platform on day one. AI policy summarisation was enabled for staff acknowledgement, and the audit trail began capturing every change automatically.
Within the first quarter, the practice manager reported a 75% reduction in time spent on routine compliance admin — most of which came from the policy review cycle, where AI-generated drafts replaced from-scratch writing. The CQC readiness dashboard moved from an unknown to a continuously visible 94%. The team's first inspection after adopting Medflow described the evidence chain as the easiest they had reviewed.
The reclaimed time has gone back into patient-facing work and into a long-overdue clinical audit programme that the team had been postponing for over a year. Sarah Mitchell, the practice manager, also runs a peer support group for other Bedfordshire practice managers and has been able to spend more time on that work.
“We've gone from spending whole afternoons on policy reviews to finishing them in under an hour. The audit trail is the part the CQC inspector loved — every section of every policy is mapped to the right Quality Statement, and the evidence chain is right there.”
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